The #1 AI Agent.
The next generation Helpdesk.
One seamless service suite.
The Intercom Customer Service Suite combines the #1 AI Agent for customer service with a next-gen Helpdesk—built on a single platform that maximizes team efficiency and delivers superior service.
Built to work together
as one.
Fin AI Agent handles most customer queries.
Resolving complex queries and handing off to your team when needed
Human agents focus on priority issues.
Using AI-powered tools to investigate and resolve them more efficiently
The system improves with every resolution
Fin gets better by learning from your best answers, and human agents get better by using Copilot—resulting in better service for your customers.
The next-gen Helpdesk
designed for efficiency.
The Helpdesk equips agents with powerful AI tools, actionable insights,and seamless workflows—so they can work more efficiently and resolve complex queries faster.
Productivity
AI tools that maximize agent productivity
Powerful AI tools like Copilot provide expert training, troubleshooting, translation, and guidance—so your team can find answers faster and get more done for your customers.
Usability
Modern software built for speed and collaboration
A fully configurable Helpdesk with shortcuts, macros, customer context, and ticketing—designed to help agents work smarter and collaborate faster.
Optimization
Actionable insights for continuous improvement
Deep reporting and AI Insights help you monitor, evaluate, and continuously optimize your customer experiences—so you can spot gaps and easily fix issues by topic or channel.
Ranked #1 on G2 in 97 categories
Intercom is rated highest on G2’s most recent User Satisfaction Ratings for CS.
Intercom
Salesforce
Zendesk